Chat Hub by Tek Canvas: Privacy Policy

Last updated: 26 October 2026

1. Who we are

Chat Hub is a customer-support messaging service run by Tek Canvas, 38/Kha/1 Dilu Road, New Eskatan, Dhaka 1000, Bangladesh ("Tek Canvas", "we"). Businesses use Chat Hub to answer their own customers ("operators"). The operator decides why and how its customers' messages are handled; for that data Tek Canvas acts on the operator's behalf as a service provider (processor). For people who contact Tek Canvas directly or use our own website, Tek Canvas is responsible for the data (controller).

Contact: privacy@tekcanvas.com

2. What we collect

When you write to an operator through its website chat, WhatsApp, Facebook Messenger, Instagram or Telegram, Chat Hub receives:

• the messages you send and the replies you get, with their times;
• your name, phone number, email address, or the profile name and ID the messaging platform gives us;
• files, images and voice messages you send;
• what the website chat's form asks for, and your consent to the notice shown there;
• technical data needed to run the service, such as the page you wrote from, your browser type and message delivery status.

We do not collect payment card numbers through chat. Please do not send them.

3. How we use it

• to let the operator's team read and answer your message;
• to show the operator's team the earlier conversations you had with that operator;
• to keep the records the operator needs, such as conversation history and reports on volumes and response times;
• to secure and run the service: backups, abuse prevention and fault finding.

We do not sell personal data, we do not use it for advertising, and we do not use your conversations to train artificial-intelligence models.

4. Messaging platforms

Messages sent through Meta products (WhatsApp, Messenger, Instagram) pass through Meta's systems under Meta's own terms and privacy policy, and Telegram messages pass through Telegram. We receive only what these platforms deliver to the operator's business account and what the permissions granted to us allow, and we use it only to provide the conversation you started.

5. Who sees it

• the operator's own staff who answer chats;
• Tek Canvas staff who maintain the service, only when needed, under confidentiality, and with access logged;
• service providers that run the system for us: OVH (server hosting, Canada), Cloudflare (encrypted file and backup storage), Brevo (outgoing email), and the messaging platforms above. They process data only to provide their service.

We disclose data to authorities only when the law requires it.

6. Where it is kept

The service runs on a server in Canada (OVH). Encrypted backups and files are stored with Cloudflare. We may move the service to another region, for example Singapore, and will keep the same protections.

7. How long we keep it

Conversations are kept for 12 months unless the operator's agreement sets a different period, and are then deleted. Encrypted backups that may still contain deleted data are overwritten within 12 months. Records we must keep by law are kept as long as the law requires.

8. Security

Every user has a personal account, and administrators use two-step verification. Data is encrypted in transit, backups are encrypted before they leave the server, each operator's data is kept separate from other operators' data, and access is logged. If a breach affects your data, the operator is told within 24 hours of confirmation, and affected people are told as the law and the operator require.

9. Your rights

You may ask to see the data held about you, correct it, receive a copy, have it deleted, or object to its use. Ask the business you wrote to, or write to privacy@tekcanvas.com. We confirm your request within 3 working days and answer within 30 days. You may also complain to your data protection authority.

10. Children

The service is not meant for children under 13. If you believe a child has written to us, contact us and we will delete the conversation.

11. Changes

We post changes on this page and update the date above. Operators are told about important changes in advance.