How to delete your data from Chat Hub
Last updated: 26 October 2026
If you contacted a business through its website chat, WhatsApp, Facebook Messenger, Instagram or Telegram, and that business uses Chat Hub by Tek Canvas, you can ask us to delete your data.
How to ask
- Email privacy@tekcanvas.com with the subject "Delete my data". Use the email address you used in the chat, or any address if you wrote from a phone or a social media account.
- Tell us which business you wrote to, which channel you used (WhatsApp, Messenger, Instagram, Telegram or website chat), and how you appear there (your phone number or profile name). Never send passwords or card numbers.
- We may ask one question to confirm the request is yours, for example to reply from the same account on the same channel.
What happens next
- We confirm your request within 3 working days and complete it within 30 days.
- We delete your contact record, your conversations and the files you sent from Chat Hub. Encrypted backups that may still contain them are overwritten within 12 months.
- If the business must keep some records by law, we tell you what is kept and why.
- We tell you by email, or on the same channel, when it is done.
Facebook and Instagram users
You can also remove Chat Hub's access in your Facebook or Instagram settings (Settings, then Apps and websites, or Business integrations). Then send us the request above so we delete what we already hold.
Contact: privacy@tekcanvas.com ยท Tek Canvas, 38/Kha/1 Dilu Road, New Eskatan, Dhaka 1000, Bangladesh